There are no refunds or exchanges. If you are unable to use your tickets, they may be returned to the Box Office in exchange for a charitable donation receipt. If an event is cancelled due to weather, tickets will be reimbursed or can be exchanged for another performance. Performances will not be cancelled as long as performers are able to make it.

While exchanges are not allowed between different events, in the instance of a multi-day set for the same event (for example, our 3-day Nutcracker performance) a patron can exchange tickets to a different day by paying a $5.00 per order exchange fee.

By purchasing a ticket to this event, you agree to this purchase policy. Before purchasing your tickets, we urge you to confirm the title, time and location of the event.

The Reif strongly recommends that tickets be purchased only from The Reif (in person, over the phone or at www.TheReif.org). The Reif is not responsible for the validity of tickets, or prices paid, for items purchased through third party sources such as eBay, Craigslist, ticket brokers or others. The Reif reserves the right to reject tickets purchased from third party sources which are determined, in The Reif’s sole opinion, to have been altered, duplicated or counterfeited. The Reif also reserves the right to cancel any ticket which, in The Reif’s sole opinion, was purchased with the intent of reselling the ticket at a price higher than what The Reif charges. The Reif reserves the right to cancel any voucher (including tickets issued as the result of redeeming a voucher) if it is determined, in The Reif’s sole opinion, that the voucher was resold. The Reif will not refund any monies paid to third party brokers or for any tickets not purchased directly from The Reif.

• The House will generally open 30 minutes prior to the event start time, at the artist’s discretion
• The taking of unauthorized video or photos is prohibited unless announced otherwise from the stage before each event
• Outside food and beverage is not permitted into our facility, however, food purchased at the Lakewood Café may be brought into our theaters
• For assigned seating events, please do not relocate to other seats in the auditorium unless instructed by an usher or Reif employee
• All patrons require a ticket, regardless of age (includes lap children)